Pierre Alexandre Salon – Manchester
Pierre Alexandre Salon – Manchester
38 King Street West, Manchester, M3 2WZ

Pierre Alexandre Salon has been operating since 1965 creating iconic hairdressing venues that often offered something that had never been seen before, such as the worlds first unisex salon.



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 4 reviews

I booked massage appointments with this salon in Leeds via Treatwell and also directly with the salon and after the first two appointments I've had so many issues:

1) Confirmed appointments - I've turned up on time only to be told they had double booked - this happened three times.
2) Staff re-arranging appointments over the phone and then another staff member calling to cancel the appointment due to staff shortages.
3) Staff on the phone appear to be clueless about basics and do not appear to have been trained well.

Due to the above occurring a number of times and salon making no effort to resolve any of the above I will no longer be using the above salon.

I would strongly recommend anyone booking to do the following:

1) Do not part money beforehand (I would be surprised if this company was still in business at the end of 2018).
2) If you do book without paying then phone them before you leave home on the same day as the appointment even if you have a text confirmation - to make sure they have you fully booked in.

Good luck.

Poor customer service and a company I will avoid dealing with in the future.

Fabulous salon with truly committed and professional staff whom take the time to wash, cut and style your hair as you want it.

Disgusting take your money no service provided no calls or emails returned absolutely apauling please be aware booked 3 microdermabrasion treatments £67 taken straight away by card payment NO SERVICE RECEIVED told nothing we can do......disgraceful, disgusting customer service

would be 5 stars as the cut & colour are good. When I asked how much I had to pay I was told that how I booked the appointment would depend on how much I had to pay! If I had booked via the app I would have saved 40 per cent . In my case that would have been £54.00 which would have been a massive saving. I had to leave without speaking to a mgt member about how ludicrous that seems to be. I later rang to speak with the manager. I failed, the first time I was cut off, the 2nd time told to ring back between 2 set times which I did but as I would not give my full name the manager refused to speak with me. I did talk to a member of staff who said the staff member on reception who took my payment was new & that I should download the app for future but that it doesn't mean that you will get a definite appointment. Still confused & will not be going back as I feel disappointed with their lack of customer service. I am quite old fashioned and prefer to use the telephone to book in advance for my hair appointments !

Fretwell Bennett – Manchester
Fretwell Bennett – Manchester
75 Oxford Street, Manchester, M1 6EQ

Fretwell Bennett Hairdressers are located within the heart of Manchester along Oxford Street, close to theatres, businesses, restaurants, bars and city centre living.



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 7 reviews
by Ross Robertson on Fretwell Bennett - Manchester
Unprofessional Salon Director

I booked a Gents Haircut with Salon Manager Mel today. When I arrive for my appointment I was indeed greeted by Mel and shown to the chair, however after this Mel whispered to the receptionist and then was no where to be seen. Instead my hair was cut by Junior Stylist Erin. No explanation or apology was given by Mel as to why she was unable to cut my hair and neither was I asked whether I would like to continue my appointment with the other stylist Erin. I find this a completely unprofessional attitude from the Salon’s Director Mel, who seemed uninterested to cut the hair of a new client as requested and booked.

The salon director could learn a thing about customer service and professionalism from the junior stylist Erin, who had great attention to detail and was very welcoming.

Not a very good first experience of this Salon!

Fabulous by any measure

A pleasure to have your hair coiffed here. From the owner Cameron Fretwell to the trainees, the team is warm and friendly, talented, ceative, well trained.
I slways leave here feeling happy, beautifully coiffed, a crowning glory of styling every time. 💖

Id you want innovation, latest styles, and the best product on the market , this is the best place to come. Friendly, and caring., ehen I go it feels like 8 am meeting friends. From somebody used to go to the best hairdressers in the world I strongly recommend Fretwell Bennett, if you do, aak for Antoni , one of the most talentet hairdressers in Manchester

by Sue Sutherland on Fretwell Bennett - Manchester

Lovely warm and friendly atmosphere and a fabulous cut and colour by Cristiano every time I visit.

by Michelle livingstone on Fretwell Bennett - Manchester

Ive been coming here since day dot having my cut off the talented Cameron and colour by the lovely Jenny. Myself and my mum have always ever received the best standard of service off all at the salon over the 15 years. The staffs knowledge, passion in their trade, personal interpretations of creative ideas of new trends are incouraged and actioned with precision. The honesty of your stylist is because they have genuine care and advice on your requests for current styles, colours or any dramatic change.

It's a pleasure coming into the salon as Cameron and his team are strong, caring and talented.

I would definitely recommend here. 10/10