Spa Days

Do not give your money to this company. I purchased a laser hair package with them - they consistently cancelled some appointments and rearranged the times of others. When I complained I was treated with utter rudeness from the so called manager. I was then sent a text message barring me from their salons. I wouldn’t go near their salons again if I was paid to. I am now fighting to get my money returned. Avoid this company!!! The good reviews on here are clearly fake!!!

good service

satisfecho con el servicio que bindan, atencion personalizada y recomendacion del servicio del 100%

I booked massage appointments with this salon in Leeds via Treatwell and also directly with the salon and after the first two appointments I've had so many issues:



1) Confirmed appointments - I've turned up on time only to be told they had double booked - this happened three times.

2) Staff re-arranging appointments over the phone and then another staff member calling to cancel the appointment due to staff shortages.

3) Staff on the phone appear to be clueless about basics and do not appear to have been trained well.



Due to the above occurring a number of times and salon making no effort to resolve any of the above I will no longer be using the above salon.



I would strongly recommend anyone booking to do the following:



1) Do not part money beforehand (I would be surprised if this company was still in business at the end of 2018).

2) If you do book without paying then phone them before you leave home on the same day as the appointment even if you have a text confirmation - to make sure they have you fully booked in.



Good luck.



Poor customer service and a company I will avoid dealing with in the future.

Fabulous salon with truly committed and professional staff whom take the time to wash, cut and style your hair as you want it.