would be 5 stars as the cut & colour are good. When I asked how much I had to pay I was told that how I booked the appointment would depend on how much I had to pay! If I had booked via the app I would have saved 40 per cent . In my case that would have been £54.00 which would have been a massive saving. I had to leave without speaking to a mgt member about how ludicrous that seems to be. I later rang to speak with the manager. I failed, the first time I was cut off, the 2nd time told to ring back between 2 set times which I did but as I would not give my full name the manager refused to speak with me. I did talk to a member of staff who said the staff member on reception who took my payment was new & that I should download the app for future but that it doesn't mean that you will get a definite appointment. Still confused & will not be going back as I feel disappointed with their lack of customer service. I am quite old fashioned and prefer to use the telephone to book in advance for my hair appointments !